Refund policy

Damages and Issues

Please inspect your order immediately upon delivery. If your item arrives defective, damaged, or if you receive the wrong item, contact us within 7 days of receiving it. You must provide photos of the defect or damage and your receipt or proof of purchase so we can evaluate the issue. If we confirm the item is defective, damaged, or incorrect, we will issue a refund to your original payment method. You may be instructed to discard the item instead of shipping it back.

Non-Refundable Items

Refunds are not available for perishable goods such as food, flowers, or plants, custom or personalized products, personal care goods including beauty products and cosmetics, hazardous materials, flammable liquids or gases, sale items, or gift cards. Please contact us if you have questions about your specific item.

European Union 14-Day Right of Withdrawal

If your order is shipped to the European Union, you retain the legal right to cancel your order within 14 days for any reason and without justification. To exercise this right, contact us within 14 days of receiving your item. You will be responsible for return shipping costs unless the item was defective, damaged, or incorrect, in which case we will cover them. Items must be unworn, unused, with tags attached, in original packaging, and include proof of purchase.

Refunds

We will notify you once we’ve reviewed your refund request and let you know if it was approved. If approved, you’ll be refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your refund and you have not received it, please contact us.